Residence Inn by Marriott Colorado Springs South

I stayed here for 26 days on a work trip. The staff was incredibly pleasant and helpful. One evening, I went to set my garbage outside my door and carelessly locked myself out of my room. I went downstairs and their computer systems were down. The young man on staff that night, Mario, was quick to contact his management staff to find a workaround and get me back into my room. I felt pretty dumb 😂 The only drawback for my stay is that there was only one working washing machine for the property. I only had to wait about 10 minutes to do a load of laundry though (this only happened once). All in all, I was impressed by the staff and their commitment to hospitality. Thank you for helping to make my work trip relaxing.

I've stayed in several different Marriott brands for work, and find the ownership group has a lot to do with the quality of the property you stay at. Front desk staff are actually warm and welcoming (first sign of a great ownership group and management) and this group maintains their grounds, but by God upgrade your rooms or at LEAST fix some of the cosmetic issues like the carpets that are threading away at all of the transitions. The rooms just feel old and dated, and the lighting is awful, especially if you need to do work. If you stay for business and require the internet, good luck. "High speed" will get you 10 mb/s if you're lucky. For reference DSL is 3 times faster than these speeds. I've seen references to "upgrading" your internet service, no such an option was presented to me, a gold member, who receives complimentary high speed upgrades. Breakfast is a bit lackluster and very tightly spaced, even for a property with a limited kitchen.

Nick at the front desk has provided some of my favorite customer service of all time. Agata was also exceptionally helpful. My only serious criticism of this hotel is that as an extended stay hotel with so many great qualities it's curious that the laundry room situation is the way it is. There are only two washers and two dryers, which doesn't seem like nearly enough for a hotel like this. On top of that, one washer is out of order and one of the dryers doesn't do its job properly. The $2/load fee is pretty annoying, but when you add that on top of the $5/day parking fee the least they could do is make the laundry situation a smooth operation for the amount of people staying here, especially those staying long term.

We've stayed here several times in the last few years because it's one of the few affordable options for a suite with multiple bedrooms. We've always had good service - front desk, housekeeping, and breakfast services are always very friendly. However, the room we had during our last visit (#205) really needed some TLC - the chair was threadbare, fridge dented, pieces falling off the lights, glass shelf in bathroom wouldn't stay in, etc. None of these ruined our trip but did make the room feel pretty outdated. Our rooms in the past haven't been in as rough shape. The couches are not that comfortable but the beds are decent. Shower pressure is good. The pool is small and a bit chilly but our kids have fun in it. The grounds are kept up nicely, and the hotel is clean. Road noise is pretty high since the hotel is right off I-25, but the location is great if you are visiting the zoo, GOTG, or other attractions on the south end. Overall, it's good if you are looking for an affordable option that will get the job done and is family friendly.